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Islington Assembly Hall Sessional Staff - Bars & Box Office

London Living Wage (LLW)

Main area
Bars & Box Office
Grade
London Living Wage (LLW)
Contract
Casual contract
Hours
4 hours per week (A standard shift is between 4 - 6 hours, regularity of shifts will vary depending on our programming)
Job ref
HN/0341/SA-A
Site
Islington Assembly Hall
Town
London
Salary
£11.05 per hour
Salary period
Hourly
Closing
15/08/2022 23:59

Job overview

Islington Assembly Hall is looking for dynamic, experienced bar staff with an interest in live music and events to work at one of the country’s premier 850 capacity venues.

If you have excellent customer service skills as well as a driven, hands-on and proactive attitude while working in a fast moving environment then this could be a great opportunity for you.

You will be joining our bars team at one of London’s finest venues owned and operated by Islington Council. You will have experience working behind a bar and have an interest in music and events. You will enjoy assisting with setting up and working at our varied events which range from live music to weddings and corporate. Some experience working within a live music venue would be beneficial.

If you are successful in being appointed to the role of Sessional Bar Staff following your interview, you will be expected to attend a document ID check straight afterwards, where you will be required to complete some pre-employment forms for e.g. Bank details, Next-of-Kin, OH form etc. as well as providing ID. See following link of what proof is required: https://apps.trac.jobs/candidate/iddocs/dbs”

The post holder will be required to work late nights, weekend and early mornings.

For an informal discussion about the role please contact Bobby Kane, Events and Bars Manager on 020 7527 3353

Main duties of the job

You will:

  • Have excellent customer service skills
  • Have experience in a similar role
  • Have an interest in music and events
  • Have a hands-on, proactive attitude
  • Thrive working in a fast moving environment
  • Be looking for sessional evening work and be available March-June and Sept-Dec

We will:

  • Pay a minimum of London Living wage (currently £11.05 p/h)
  • Be busy in March, April, May, June, Oct, Nov, Dec where there. You will be available for approx 10-20 six-hour shifts per month
  • Usually open between 7-11pm for gigs; the usual work pattern for bars is 6pm-12midnight and box office is 5pm-10pm
  • Be quiet in Jan, Feb, July and August where there will be approximately 3-10 six-hour shifts per month
  • Pay wages monthly, first wage will be received in your second month of work

The post holder will be required to work late nights, weekend and early mornings.

If this sounds like it’s for you, please read the notes below before filling in the application form…Prepare yourself, the application form is quite detailed and references will be checked!

Islington Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted.

Closing date: Monday 15th August 2022 at 23:59

Interview date: week commencing 22nd August 2022

Working for our organisation

Always working to the highest professional standards, the post holder will have the opportunity to experience multiple aspects of the venue and work events at Islington Assembly Hall to serve customers on box office, in the cloakroom or at our busy event bars using our EPOS till system and the Islington Assembly Hall app, at all times being responsible alcohol vendors at Live Music Events, Wedding, Corporate and Private Functions working within the licensing laws to provide a quality service.
There will also be opportunities to work for up to three months in the Islington Assembly Hall office as the Venue and Social Media Administrator at busy times throughout the year.

Detailed job description and main responsibilities

Key responsibilities: Bars

  • Leadership
  • To deal with customer queries in a professional manner, escalating
  • complaints to the Bar Supervisor or venue staff as appropriate.
  • To liaise with the Bar Supervisor or other on duty venue staff regarding any refunds/wastage/stock issues.
  • To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
  • Resources and Financial management
  • To bring stock to and from the storage areas and prepare the bars for the event, also to assist with storage of deliveries.
  • To serve customers quickly, efficiently and to the highest professional standards, taking care not to waste any product.
  • To have a good knowledge of products and drinks related to the bar.
  • To handle cash and take card payments.
  • To accurately use the EPOS till & ordering systems and venue bar app.
  • To clear the bars and hall after the events, maintaining health and safety at all times.
  • To act as a runner, moving bar products to & from cellar to the venue.
  •  

Compliance

  • To act responsibly, taking every precaution to protect the venue premises licence, for example operating the challenge 25 policy.
  • To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards.
  • To sign in and out accurately at the start and end of shifts.
  • To ensure high standards of cleanliness throughout the bars.
  • The postholder will be required to work weekend, late-night and early-morning.
  • To be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
  • To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
  • To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
  • At all times to carry out responsibilities/duties within the framework of the Council's Dignity for all Policy (Equal Opportunities Policy).
  • To carry out other duties commensurate with the grade.

Work style: Bars
Frontline Role. Shift patterns vary but a standard shift is usually 5.30pm-12:30am. There may be times where longer shifts are required depending on the needs of the event.

Person specification

Requirements

Essential criteria
  • Experience in a similar role (bars, box office)
  • Experience of providing exceptional customer care
  • Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups
  • Ability to make sound and timely decisions and find solutions to problems, using intiative and good judgement at all times
  • Ability to work to the highest standards, juggling competing priorities, using intiative and good judgement at all times
  • Excellent organisational skills and a high level of attention to detail including good numeracy
  • Bar post would require product knowledge including drink names and brands and knowledge of industry standard apparatus
  • An understanding of the statutory requirements associated with venues and event management, including relevant licensing laws
  • Available to work early mornings, late nights and weekends when required
  • Ability to lift and carry heavy items
  • An understanding of and commitment to the Council's Dignity For All (Equal Opportunities) and pursue its objectives in respect of both colleagues and members of the public

Employer certification / accreditation badges

London Healthy workplaceTimewise helps businesses to attract and develop the best talent through flexible working.London Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationDisability confident committedGood Work StandardStonewall equality policy. Equality and justice for lesbians, gay men, bisexual and trans people.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sam Burton
Job title
Assistant Bar and Events Manager
Email address
sam.burton@islington.gov.uk
Telephone number
020 7527 4277
Additional information

Bobby Kane

Events & Bars Manager

Islington Assembly Hall

Upper Street, London, N1 2UD

Tel: 020 7527 3353

If you have problems applying, contact

Address
7 Newington Barrow Way
N7 7EP