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Islington Assembly Hall Sessional Staff - Bars & Box Office

London Living Wage (LLW)

Main area: Bars & Box Office
Grade: London Living Wage (LLW)
Contract: Casual contract
Hours: 4 hours per week (A standard shift is between 4 - 6 hours, regularity of shifts will vary depending on our programming)
Job ref: HN/0341/SA-A

Site: Islington Assembly Hall
Town: London
Salary: £11.05 per hour
Salary period: Hourly
Closing: 15/08/2022 23:59

Detailed job description and main responsibilities

Key responsibilities: Bars

Leadership
To deal with customer queries in a professional manner, escalating
complaints to the Bar Supervisor or venue staff as appropriate.
To liaise with the Bar Supervisor or other on duty venue staff regarding any refunds/wastage/stock issues.
To undertake training and constructively take part in meetings, supervision, seminars and other events designed to improve communication and assist with the effective development of the post and post holder.
Resources and Financial management
To bring stock to and from the storage areas and prepare the bars for the event, also to assist with storage of deliveries.
To serve customers quickly, efficiently and to the highest professional standards, taking care not to waste any product.
To have a good knowledge of products and drinks related to the bar.
To handle cash and take card payments.
To accurately use the EPOS till & ordering systems and venue bar app.
To clear the bars and hall after the events, maintaining health and safety at all times.
To act as a runner, moving bar products to & from cellar to the venue.

Compliance

To act responsibly, taking every precaution to protect the venue premises licence, for example operating the challenge 25 policy.
To carry out duties and responsibilities in accordance with the council’s commitment to customer service excellence and ensure compliance with the customer care standards.
To sign in and out accurately at the start and end of shifts.
To ensure high standards of cleanliness throughout the bars.
The postholder will be required to work weekend, late-night and early-morning.
To be committed to the Council’s core values of public service, quality, equality and empowerment and to demonstrate this commitment in the way duties are carried out.
To ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
To carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant Health and Safety legislation.
At all times to carry out responsibilities/duties within the framework of the Council's Dignity for all Policy (Equal Opportunities Policy).
To carry out other duties commensurate with the grade.

Work style: Bars
Frontline Role. Shift patterns vary but a standard shift is usually 5.30pm-12:30am. There may be times where longer shifts are required depending on the needs of the event.

Person specification

Requirements

Essential criteria

Experience in a similar role (bars, box office)
Experience of providing exceptional customer care
Excellent inter-personal skills with the ability to form productive, professional working relationships with a diverse range of individuals and groups
Ability to make sound and timely decisions and find solutions to problems, using intiative and good judgement at all times
Ability to work to the highest standards, juggling competing priorities, using intiative and good judgement at all times
Excellent organisational skills and a high level of attention to detail including good numeracy
Bar post would require product knowledge including drink names and brands and knowledge of industry standard apparatus
An understanding of the statutory requirements associated with venues and event management, including relevant licensing laws
Available to work early mornings, late nights and weekends when required
Ability to lift and carry heavy items
An understanding of and commitment to the Council's Dignity For All (Equal Opportunities) and pursue its objectives in respect of both colleagues and members of the public